Feature · Collaboration

Everyone who's helping, on the same case

When several people share the work after a death, they need one place that everyone can see. AfterLoss adds family, executors and solicitors to a single case, each with the right level of access.

At a glance

Four roles, one case. Invite the people helping with the work and give each the access they need; some steps can only be completed by an executor.

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The situation

After a death, the work is rarely done by one person. An executor handles the legal side; our guide on executor responsibilities sets out what that involves. A daughter calls the gas company. A solicitor advises on the will. A friend takes phone calls and checks on the house. Each of them needs to know what has been done, what is outstanding, and what is theirs to do. Without one shared place, half the conversation happens by text and email and the other half does not happen at all. Our guide on sorting personal belongings sets out a calmer way for families to share what is often the hardest job. Our orientation guide on what to do when someone dies is a good first read for anyone joining a case.

What AfterLoss gives you

AfterLoss treats a case like a small team workspace. You add people one at a time, give each a role that matches what they will be doing, and they see only what their role allows. Everyone shares the same step list, the same documents, the same key information. Nothing is duplicated, nothing falls between two people, and you can see at a glance who completed what.

The team members view inside an AfterLoss case, showing each member with their assigned role and access level.
The members view inside an AfterLoss case

Four roles, one case

Roles you can assign

Four roles. A Viewer can see everything but change nothing. An Editor can complete steps, add notes and upload documents. An Admin can do everything an Editor can, plus invite or remove people and change roles. An Executor (or, where there is no will, an administrator holding letters of administration) has Admin powers plus the right to complete steps that need executor authority.

Executor-only steps

Some steps cannot legally be completed by anyone other than the executor named in the will or letters of administration: closing certain bank accounts, signing for probate, paying inheritance tax. AfterLoss flags those steps and only allows a member with the Executor role to mark them done. Other team members can prepare the work; the executor signs it off. Our guide on whether you need probate is the first call most teams make.

Set up before, in place after

The team you build in planning mode stays on the case after a death. There is no scramble to invite people in the first week. Permissions stay as you set them; the executor's powers activate alongside the statutory deadlines, and any lasting power of attorney ends at death (it covers the person while they are alive, not afterwards). If no team is in place at the time of death, the next of kin can invite people in bereavement mode the same way. Where the people involved were not married or in a civil partnership, our guide on unmarried partners and bereavement covers the gaps in legal status that often surprise people.

How it fits

Collaboration is the layer underneath every AfterLoss case. The team sees the same information and documents and works through the same case. In planning mode the team is your nominated successor and anyone you have invited; in bereavement mode it widens to include everyone arranging the funeral and settling the estate. The wiki has more detail on what changes at death: see power of attorney after death. Our guide on closing utility accounts shows the kind of multi-supplier admin that works best when more than one person is involved.

Start a case and bring the team in

You can add people one by one, with the right access for each.