Feature · Communications Kit
Notifying the bank, the gas company, the council and the pension provider all need the same facts and a different tone. The Communications Kit gives you scripts, drafts and templates for each, personalised with your case details.
Eighteen scripts, four categories. Phone, email and letter templates for the banks, utilities, council and the rest. Personalised with your case details.
Start a case →After a death, you have to ring a long list of organisations. The bank, the gas company, the council, the pensions provider, the broadband supplier, the TV licence office. Each conversation needs the same set of facts (date of death, names, account numbers) and a different tone. You spend a Sunday afternoon writing the same email twelve times to twelve different addresses. Our guide on what to do when someone dies covers the calls and letters in their usual order, which the templates here are built around.
Communications Kit is eighteen ready-made profiles covering the organisations most families need to contact after a death. Each profile gives you a phone script (what to have ready, what to say, what to ask), an email draft (with your details and the deceased's already filled in), or a step-by-step guide for organisations that use a web form. Each one knows whether probate has been granted and adjusts the wording accordingly.
Each category is a section of the Communications hub inside a case.
Building societies, ISA providers, investment platforms (NS&I, Vanguard, Hargreaves Lansdown), the smaller institutions where the deceased may have held money. The script registers the death with each, asks for the account to be frozen, requests a date-of-death valuation for probate, and gets you a bereavement reference number for the paper trail.
The main bank where the current account is held, pension providers, mortgage lenders and life insurance. Phone scripts that ask whether funds can be released without probate (see our guide to notifying banks for the thresholds, often between £15,000 and £50,000) and email templates for sending a copy of the death certificate to the right department. Our guides on pensions after death and claiming life insurance sit alongside the relevant scripts. Our guide on applying for probate sets out the HMRC and Probate Registry steps the templates here are written to support.
Gas, electricity, water, broadband, mobile phone, landline, TV licence, home insurance. Our guides on closing utility accounts and council tax after death cover the underlying rules; the standard scripts handle account closure, billing transfer or payment holiday, and the council tax script covers the band changes and single-person discount that often apply after a death.
Streaming subscriptions, software accounts, gym memberships, professional associations, mail redirection. The kind of small commitments that drift on for months if no one cancels them. Each script gets you the right cancellation route, refund where one is due, and a paper trail for the executor.
Communications Kit lives inside an AfterLoss case, on the Communications page. The same scripts are also published as standalone template scripts and letters for anyone who lands on the site looking for help with a single call. Inside a case, the scripts pull from your information and documents so you do not retype the same details for each one. The kit includes scripts for DWP, HMRC, banks, utilities and the rest, and adjusts wording based on whether Tell Us Once has already been used. Our guide on stopping benefits covers what DWP needs and when.
Open the script you need today and come back for the next one when you have time.
